Shipping policy

At Kezostore.com, we are committed to delivering high-quality products quickly, safely, and at the best value. Our shipping policy is designed to keep you informed at every step, from order processing to final delivery.

✅ Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • After processing, your order is carefully packaged and handed over to our trusted shipping partners.

  • Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

🌍 Delivery Times

At Kezostore.com, we partner with trusted global suppliers to bring you premium products at affordable prices. Delivery times may vary depending on your location and product demand:

  • Standard Shipping: 7–14 business days

  • Some items may take up to 21 business days due to high demand or your specific location.

Note: During peak seasons such as holidays, sales events, or global shipping delays, processing or delivery may take slightly longer. Don’t worry—we’ll always keep you updated!

📦 Shipping Fees

  • Free Standard Shipping is available on most orders 🎉

  • For certain heavier or specialty items, a small shipping fee may apply. Any applicable charges will be clearly displayed at checkout before you complete your purchase.

  • We do not charge any hidden fees—what you see at checkout is what you pay.

🔍 Tracking Your Order

  • Once your order has shipped, you’ll receive a tracking number via email.

  • You can use this tracking number to monitor your package in real time on the courier’s website.

  • Please allow up to 48 hours for tracking updates to appear after your order has been dispatched.

⏱️ Delays & Exceptions

While most orders arrive within the estimated timeframe, deliveries may occasionally be delayed due to:

  • Weather conditions

  • Customs processing

  • Carrier issues

  • High-volume seasons (e.g., holidays or sales events)

We sincerely appreciate your patience in such cases. If your order is delayed beyond the estimated delivery time, please contact our support team and we will assist right away.

🛡️ Delivery Protection

Your satisfaction is our priority. That’s why all Kezostore.com orders are covered with delivery protection.

  • If your package is lost, damaged, or not delivered, please notify us within 7 days of the expected delivery date.

  • We will work with our shipping partners to resolve the issue quickly—whether by reshipping your order or issuing a refund.